Frequently Asked Questions

Effective 4/2024

Q:   Can I bring my purse/bag into The Aretha?

A:  Yes, Patrons attending events will be permitted to carry wristlets or (1) clear plastic bag that does not exceed 12’X6”X12”.  Please see below for size reference

 

Q: Where can I purchase tickets to shows?

A: The Aretha box office, aretha.com and ticketmaster.com are the ONLY official sources for the Aretha Franklin Amphitheatre tickets.  We cannot guarantee the validity of tickets purchased on third party ticketing sites and entry is not guaranteed.


Q: Are individual show tickets available for purchase, or do I have to buy season tickets? 

A: Tickets for individual shows can be purchased at the Aretha Box Office, thearetha.com or ticketmaster.com ONLY. Tickets purchased at our box office will incur a $5 facility fee per ticket.


Q: I found tickets on a third-party website.  Are those tickets legitimate?

A: Tickets for shows at the Aretha are ONLY sold at the Aretha Box Office, thearetha.com or ticketmaster.com. We cannot guarantee the validity of tickets purchased on third party ticketing sites and entry is not guaranteed.  Refunds will NOT be issued for tickets purchased on third party sites.


Q: What are the Box Office Hours?

A:  During the spring/summer season, the Aretha Box office is open Monday through Friday from 10am – 6pm and Saturday from 11am – 3pm.  


Where can I park for the show?

A: Secured parking is available directly across the street from the venue. Cash and major credit cards are accepted.


Q: Are Fast Passes available this year?

A: Yes, Fast Passes are available for purchase at the Aretha box office for $20.  Fast Pass allows you to avoid the long lines and provides faster entry into the venue.  Fast Pass availability varies by show.

 

Q: Are shows canceled due to rain or inclement weather? 

A: All shows at The Aretha are rain or shine events. Shows are rarely canceled or postponed due to inclement weather. 

 

Q: What is your Refund Policy?

A:  All sales are final. Refunds are available for rescheduled or canceled shows through the ticket purchasers’ original point of purchase. Please keep in mind that support acts and show times are subject to change at any time and this does not warrant a refund.  

Ticketmaster: If you purchased from Ticketmaster, please visit www.ticketmaster.com for specific ticket refund or exchange information.

 

Q: I would like to host an event at the Aretha Franklin Amphitheatre, who do I contact? 

A:   For rental inquiries, please email rentals@thearetha.com. Someone will contact you within 48 hours. 


Q:   Is the Aretha Franklin Amphitheatre Handicap Accessible? 

A:   Yes, the Aretha Franklin Amphitheatre is Handicap Accessible. The West Gate Entrance is the best entrance for easy accessibility. 

 

Q: What is allowed/not allowed inside the venue if you have purchased lawn seats?

A:  Foldable chairs are allowed. However, the chair must be visible. Blankets are allowed.  No food or beverage of any kind is allowed.

 

Q: What items are PROHIBITED inside the venue? 

A:  No large bags (bag size cannot not exceed 12’ X 6” X 12”)

  • No weapons
  • No musical instruments
  • No nudity
  • No lasers
  • No fireworks
  • No outside food/beverage
  • No boomboxes/bluetooth speakers
  • No coolers 
  • No narcotics
  • No sharp accessories

 

Q:    Where is the Aretha Franklin Amphitheatre located and is there parking? 

A:     The Aretha Franklin Amphitheatre is located along the Detroit River less than 1 mile east of the Renaissance Center. Take East Jefferson to Chene Street and head towards the riverfront.  The Aretha Franklin Amphitheatre is ahead about 3 blocks. 

 

Q:  How can I get a job at The Aretha?

A: If you’re interested in employment at The Aretha, please send an email to employment@thearetha.com

© 2020 The Aretha Franklin Amphitheatre